An insurance broker is a market intermediary who advocates for policyholder needs, obtains quotes, and assists with policy wording and claims coordination.
Core function
Unlike captive agents, brokers are generally independent of a single insurer. Their job is to find coverage that meets the insured’s underwriting profile and operational reality, including exclusions, deductibles, and operational obligations.
Underwriting and claims linkage
Broker submissions should be factual and defensible. Missing loss history, coverage schedules, or operational details can lead to underwriting delays and adverse surprise coverage gaps at claim time.
Operational responsibilities
Brokers maintain policy continuity, send renewal notices, and help interpret notice requirements. In claims, they may support documentation and help the insured meet proof obligations.