Insurance Operations

Collection Commission
A commission paid to agents or service providers for collecting premiums or maintaining premium payments.
Composite Rate
A blended insurance rate applied to an entire covered class or group instead of pricing each person or exposure separately.
Concurrency
Two or more active insurance policies that respond to the same risk for the same loss.
Condition
A policy term that defines obligations, exclusions, and events that affect when and how coverage applies.
Conditional
A policy status or clause that applies only if specified requirements are met.
Conditional Receipt
A temporary or provisional receipt issued while an application is pending that may provide interim coverage.
Contract of Insurance
The legal agreement by which an insurer promises coverage in exchange for premium and compliance by the insured.
Contract Year
A contract period that defines how long a health or benefit agreement remains effective.
Controlled Business
An owned or managed insurance account whose operations or risk actions are tightly governed by policy terms.
Countersignature Law
Jurisdictional rules requiring an authorized insurer representative’s signature for certain insurance contracts.
Detoxification
A medically supervised process to treat substance withdrawal, often covered under specific health plan criteria.
Discharge Planning
The process of arranging a patient's safe transition out of a hospital or facility, with important implications for health insurance authorization and claim payment.
Dividend Accumulation
A participating life insurance option that leaves declared dividends with the insurer to earn interest.
Duplication of Benefits
Duplication of benefits occurs when two or more health plans provide overlapping payment for the same expense beyond what coordination rules are meant to allow.
Eligible Dependent
A spouse, child, or other dependent who meets the plan's rules for coverage under an insured employee or member.
Enrollee
A person enrolled in a health plan and recognized by the plan for coverage administration.
Enrollment
The process of getting an eligible person into an insurance plan so coverage can begin under the plan's rules.
Estimated Premium
The temporary premium charged at the start of a policy before the insurer knows the insured's final exposure.
Exclusive Provider Organization (EPO)
An exclusive provider organization is a managed-care health plan that generally pays only for care from network providers, except for emergencies.
Expense Allowance
A payment or stipend an insurer gives an agent to help cover business expenses in addition to commission compensation.
Expense Constant
A flat charge added to some commercial insurance premiums to help recover fixed policy issuance and servicing costs.
Expense Ratio
The expense ratio measures how much of an insurer's premium is consumed by operating expenses rather than claim payments.
Expiration File
The set of records an insurer or agency uses to monitor upcoming policy expirations and manage renewal activity.
Expiration Notice
A communication advising that a policy or coverage period is about to end and may need renewal or replacement.
Explanation of Benefits
The statement a health insurer sends showing how a claim was processed and what amount, if any, the patient may owe.
Exposure Units
Exposure units are the measurable bases insurers use to rate coverage, such as payroll, car-years, occupied beds, or units of insured value.
Express Authority
The authority an insurer or agency specifically grants to an insurance agent through a contract, appointment, or direct instruction.
Guideline Premium
A U.S. life-insurance tax concept that limits how much premium can be paid relative to the policy's death benefit.
Incurred But Not Reported (IBNR)
IBNR refers to claim costs from losses that have already happened but have not yet been reported to the insurer.
Paid-For Policy
One whose required premium has been paid for the current period, so coverage stays in force through the paid-to date.
Q Schedule
A New York life insurance filing that discloses insurer operating and expense figures for regulatory review.
Valuation Reserve
A reserve held to recognize possible shortfalls if assets or liabilities prove less favorable than recorded.
Water Damage Legal Liability Insurance
Water damage legal liability coverage protects insureds against some claims made by neighbors or third parties for water-related losses that originate from the insured location.
Wear and Tear Exclusion
The wear and tear exclusion removes coverage for losses caused by gradual deterioration, normal use, or aging of insured property.
Adjustable Life Insurance
Adjustable life insurance lets policyholders change face amount, premium, or duration within approved policy and underwriting rules.
Alien Insurer
An insurer incorporated outside the host country that is licensed to do business in the jurisdiction.
Annual Statement
A yearly financial filing that shows an insurer's condition, operations, and claim experience.
Asset Valuation
The process of estimating the current worth of assets used in underwriting, reserving, and solvency analysis.
Assignment Clause
An assignment clause governs when and how a policy can be transferred from one owner to another.
Attending Physician Statement
A medical report used in health and life underwriting to verify condition history and treatment details.
Automatic Reinsurance
Reinsurance protection that activates automatically under predetermined conditions without a case-by-case placement each term.
Basic Time Frame
The period during which a life policy is in force and coverage conditions are contractually valid.
Broker
An insurance intermediary who represents policyholders and places coverage with carriers to match risk exposure and commercial or personal objectives.
Brokerage General Agent
An authorized entity that can place and administer business for an insurer on behalf of appointed insurers.
Brokerage Supervisor
A brokerage supervisor oversees quoting, policy administration, and compliance quality within a brokerage operation.
Business Insurance
A set of commercial policies that protect a company, its employees, and its assets from financial loss.
Chargeable
The portion of an auto liability event assigned to the insured driver as responsible for the loss.
Claim Department
The insurer team that triages, investigates, and resolves claims under the policy terms.
Claim Report
The detailed file record used to document facts, damage, and documentation for a claims decision.
Clause
A specific contractual term in an insurance policy that defines rights, duties, coverage limitations, or exclusions.
Co-pay
A fixed amount paid by the insured for certain medical services before insurance covers the remaining part.
Collection Fee
A charge added when premiums are collected outside normal payment timing or require special follow-up.
Commercial Lines Manual
A rating and rules reference used to classify commercial risks and apply pricing rules in business insurance.
Commutation Right
A contractual right to convert scheduled insurance or annuity payments into a lump-sum amount.
Comprehensive Medicare Supplement
Supplemental health coverage designed to help pay deductibles, coinsurance, and other costs not fully paid by Medicare.
Consideration
The legal value exchanged in an insurance contract, usually premium versus the insurer's future claim obligation.
Contract
The agreement framework behind insurance, including promises, obligations, and remedies for non-compliance.
Contract of Adhesion
A standardized insurance contract drafted by one side with limited negotiation by the policyholder.
Credentialing
The process insurers use to verify and authorize providers or partners before they participate in a health plan.
Customized Coverage
A health policy design approach that adds or removes benefits to match an individual or group risk profile.
Cut Off
A cut off clause defines the point after which a reinsurer is no longer liable for losses.
Daily Report
A short policy information update used by insurers and agents to share key policy details.
Debit
In insurance operations, debit refers to premiums still owed by the policyholder and tracked by the collection function.
Declaration
A formal statement of key policy facts, often shown on the declarations page of a policy.
Dental Plan
An insurance or reimbursement structure that defines what dental services are covered, at what cost, and through which providers.
Dental Plan Organization
A dental plan organization coordinates dental-provider networks, claims processing, and benefit rules for dental coverage.
Direct Written Premium
The total premium an insurer writes on its own policies before subtracting any premium ceded to reinsurers.
Director of Insurance
A lead state insurance regulator responsible for supervising insurers, producers, and insurance-market practices under state law.
Disappearing Deductible
A deductible structure that is reduced or eliminated when a covered loss exceeds a stated threshold or meets specified conditions.
Dividend
In insurance, a dividend usually means a participating policy dividend returned by the insurer based on its experience and policy terms.
Drug Formulary
The health plan's list of covered prescription drugs and the rules that control how those drugs are paid for.
Drug Price Review
The process a health insurer or plan uses to evaluate prescription pricing and set what it will reimburse under the pharmacy benefit.
Earned Premium
The portion of a policy's premium that corresponds to the part of the coverage period that has already passed.
Eligibility Period
The time window a plan uses to determine when a person may enroll in or qualify for coverage under group insurance.
Eligible Expenses
Eligible expenses are the medical charges a health plan recognizes as covered or allowable under the policy.
Endorsement Split Dollar
A life insurance arrangement in which the employer owns the policy and endorses part of the policy benefits to an employee or the employee's beneficiary.
Examination
In insurance regulation, an examination is a formal review of an insurer's finances, practices, and compliance by the insurance department or another authorized authority.
Excess Interest
Nonguaranteed interest credited above the contract's minimum guaranteed rate on certain cash value life insurance policies.
Experience Refund
A return of premium or profit-sharing amount based on favorable insurance or reinsurance results under a contract formula.
Family Automobile Policy
A family automobile policy was a legacy personal auto form that bundled core coverages for household-owned and household-used vehicles.
Foreign Insurer
An insurance company formed under the laws of another state or jurisdiction, as viewed from the regulator's own jurisdiction.
Salary Savings Insurance
Life insurance whose premiums are collected through payroll deduction, often as an employer-sponsored or group arrangement.
Alternative Dispute Resolution
Alternative dispute resolution covers methods used to settle insurance conflicts outside normal court litigation.
Automatic Reinstatement Clause
A clause that restores policy limits or values automatically after certain partial losses without waiting for a full underwriting restart.
Average Semi-Private Rate
The usual semi-private hospital room charge benchmark used in coverage calculations, usually based on region and provider data.
Brokerage Business
The organizational model that sources, advises, and services insurance clients across multiple carriers and products.
Brokerage Department
A structured team within a brokerage that handles quoting, servicing, renewals, compliance, and client support functions.
Burning Cost Ratio
A loss-to-premium measure used in underwriting to gauge claims severity versus collected revenue in a portfolio.
Carrier
In insurance, a carrier is the insurer that underwrites and issues policies.
Cash Accumulation Method
The cash accumulation method compares life insurance premiums by accumulating premium differences with an assumed interest rate.
Ceding Company
The insurer that passes risk to a reinsurer through a reinsurance arrangement.
Claim
A formal request by an insured party for payment or benefits after a covered loss.
Claim Agent
An insurer representative who manages claim intake, investigation support, and settlement support under policy authority.
Commercial Crime Coverage Form
A policy form that defines business crime protections such as employee dishonesty and related losses.